Refund policy

Digital courses

Our courses are digital products delivered instantly. Because access cannot be returned, all course purchases are final once course access has been granted.

If you have not yet accessed the course, contact us within 14 days of purchase at support@juniorprompters.com and we will refund you in full.

If something is broken — a lesson won't load, a file won't open, the flipbook doesn't display — that is not a refund situation, it's our problem to fix. Email us and we will sort it out, usually within one business day.

Mentoring packages

Mentoring is sold as a package of four weekly sessions. Because it reserves live time on our calendar, mentoring is non-refundable.

• Sessions missed without at least 12 hours' notice are treated as used.
• Sessions cancelled with more than 12 hours' notice are rescheduled at no charge.
• If we cancel a session and cannot reschedule it, we refund that session in full.

Bundles

Bundle purchases follow the digital course policy above and are refunded as a whole, not per item.

How to request a refund

Email support@juniorprompters.com with your order number. We respond within two business days. Approved refunds return to the original payment method and typically appear within 5–10 business days depending on your bank.